Greenwood Paving has worked with all forms of government on a wide variety of projects. Greenwood Paving has the construction services to build and rehabilitate roads, parking areas and bridge decks. Greenwood paving possesses the expertise as well as the resources to construct different forms of asphalt pavements, as well as install concrete curbs, gutter and sidewalks.

Greenwood Paving was established in 1971. It is a family owned and operated business. Being so we have the flexibility to respond quickly to our clients changing needs as well develop a personal relationship with our clients. Greenwood Paving puts great emphasis on worker health and safety. We conduct annual safety training for all employees, as well as having ongoing safety meetings throughout the construction season.

Greenwood Paving prides itself on the employment of numerous skilled and knowledgeable workers and managers. It is this combination skill and knowledge that makes Greenwood Paving and industry leader in both workmanship and customer satisfaction.

Accessible Customer Service Policy 2025 May 25th

Purpose…
Greenwood Paving (Pembroke) Ltd. is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”).

Accessible customer service is about understanding that people with disabilities may have different needs and finding the best way to help them access goods and services. Greenwood Paving is committed to providing customer service to persons with disabilities in a manner that…
→ Respects their dignity and independence
→ Is integrated as fully as possible into the method of service delivery
→ Ensures reasonable efforts are made to provide an opportunity equal to that offered to other customers to obtain goods and services
→ Allows persons with disabilities to benefit from the same services, in the same place, and in a similar way as other customers, i.e. equality of outcome
→ Considers the person’s disability and is sensitive to an individuals needs
→ Is responsive by delivering service in a timely manner, considering the nature of the service and the specific accommodation required.

Scope…
This policy applies to Greenwood Paving (Pembroke) Ltd. anywhere in the province of Ontario.

Definition of Disability…
Disabilities come in many different forms, sometimes visible and sometimes invisible. A Disability as defined in the AODA includes…
→ Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness
→ A condition of mental impairment of developmental disability
→ A learning disability, or a dysfunction in one of more of the processes involved in understanding or using symbols or spoken language
→ A mental disorder
→ An injury or disability of which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997

Communication…
Greenwood Paving (Pembroke) Ltd. will communicate with people with disabilities in ways that respect their disability.

Assistive Devices…
Greenwood Paving welcomes people with disabilities who use assistive devices to obtain, use or benefit from our goods and services in areas accessible to the public and other third parties.

Service Animals…
Greenwood Paving welcomes people with disabilities who are accompanied by a service animal on our premises in areas that are open to the public.

Support Persons…
Greenwood Paving welcomes people with disabilities who are accompanied by a support person on our premises in areas that are open to the public.

Notification of Temporary Disruption…
Greenwood Paving will make reasonable effort to provide notice in the event of a planned or unexpected disruption to facilities or services usually used by people with disabilities.
Notices will be posted at the affected location or site and will include information about the reason for the disruption, its anticipated durtaion and a description of alternative facilities or services, if available and as applicable.

Training…
Greenwood Paving will provide training to all applicable employees, volunteers or others who may reasonably be expected to deal with the public or other third parties on our behalf.

Training will include…
→ The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and requirements of the Customer Service Standard
→ How to interact and communicate with employees with various types of disabilities
→ How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person.
→ Instructions on what to do if a person with a disability is having trouble accessing Greenwood Paving’s goods and services.
→ Greenwood Paving’s policies, practices and procedures relating to the customer service standard.


Training will be provided on an ongoing basis and when changes are made to policies, practices and procedures relating to the provision of goods and services to people with disabilities.

Feedback…
Greenwood Paving welcomes feedback, including feedback about the way Greenwood Paving provides goods and services to people with disabilities. Feedback may be provided through the following methods…
→ Email: greenwoodpaving@nrtco.net
→ Phone: 613 735-4101
→ Mail: 177 MacKay Street, Pembroke, ON K8A 1C2


Greenwood Paving (Pembroke) Ltd. will investigate and respond to all complaints relating to the provision of services to people with disabilities in a timely and objective manner.